The Technical Console is built to support Windows, macOS, Android, and iOS. The DameWare MSI Builder is a unique feature that builds an MSI package for the MRC Client Agent Service that can be sent to or downloaded on the remote machine. This allows technicians to see-rather than guess-what’s happening on mobile devices to provide more effective remote support to end users.ĭRE also allows technicians to use Android devices to perform remote troubleshooting. Technicians must also click on “Accept” to connect to the Android device.Īt this point, the Android remote connection begins. Click Client Agent to make any modifications via Dameware Mini Remote Control Properties GUI. The mobile user needs to input this PIN code into the DRE Support Applet and select “Send Request” on the applet to start the Android remote connection. Select the appropriate target operating system. To start an Android remote desktop app connection, technicians can log in to the Dameware Technician Console and select “Start New Session.” A session-specific PIN code is generated and can be shared with the mobile user. The client agent gives the solution more coverage and reach into the remote computer, enabling a broader range of management tasks and reporting. Remote Control Client Agent Service - installation. How does Android remote desktop work in Dameware Remote Everywhere?ĭameware Remote Everywhere (DRE) requires the Android mobile user download and install the DRE Support Applet from the Google Play store. From this screen, youll be able to manage the computer totally.
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